Content Moderation Team Leader
Kraków
Shift: 24/7
WORK FROM THE OFFICE*

Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making? Want to work for a global company as a Content Moderation Team Lead for the worlds best loved video-sharing website? You do? Well then, apply now and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.

You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients.

Your profile:
  • Proficiency of English language on at least C1 level & additional language at B2 level,
  • Flexibility to work shifts including evenings, nights and weekends,
  • Knowledge on Content Moderation workflows would be a plus,
  • Supervisory experience and experience managing projects to establish SLAs,
  • Proficiency in Google products, including Gmail, Calendar, Google Drive
  • Excellent communication (verbal and written) and interpersonal skills,
  • Analytical with strong problem-solving and troubleshooting skills,
  • Ability to exercise mature judgement and structured decision-making,
  • Excellent organizational and time management skills,
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
  • Having a neutral mindset to alternative video content that needs classification.
Accountabilities:
  • Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities,
  • Provide mentorship, guidance, and career development to your team,
  • Monitor queues for variations and make adjustments as necessary to meet SLAs,
  • Implement escalation channels in accordance with mutually agreed upon procedures,
  • Influence team strategy through effective communication,
  • Manage multiple workflows and teams,
  • Plan work schedule based on 24/7 strategy,
  • Work in close cooperation with other TLs, QAs, Trainers and SDMs.
Benefits:
  • Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
  • Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
  • Open-minded and multinational environment,
  • Opportunity to be part of a global organization focused on development,
  • Professional development and clear career path,
  • Training & development opportunities including language courses.

About our Candidate Privacy Statement:https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm.). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.